Summary:
Network Aviation Group heads up a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.
The Role:
The Customer Services, Operations and Reservations Agent is responsible for handling enquiries and reservations for airlines and partners represented by our Company out of the Heathrow office. This role is to efficiently deal with all customer service, operational and cargo matters.
Key Responsibilities:
- Cargo bookings using various reservation systems.
- Post-flighting and generating flight files.
- Preparing build instructions for handling agents.
- Arranging trucking and handling.
- Assisting in Commercial activities.
- Handling enquiries and quotations.
- General Administration.
Experience Needed:
- Previous freight forwarding or cargo airline experience
- High attention to detail and accuracy
- Able to adapt, be flexible and resilitent in a dynamic environment
Competencies/Behaviours:
Leading Business
- Customer centric / obsessed
- Derives strategies based on client needs – internal or external – and effectively balances this with Network Aviation’s goals
- Seeks out client insights to shape strategies and solutions
- Gathers client feedback to continuously improve strategies and solutions
- Thinks strategically
- Balances short term focus with a long term perspective, supporting the driving of sustainable growth in the business
- Thinks systemically, connecting the dots across diverse aspects of the business
- Considers the implications of decisions and takes calculated risks
- Drives change and innovates
- Challenges the status quo in what is done and how to improve our client experience
- Seeks out new opportunities, embraces challenges and drives innovation with urgency
- Champions change to deliver tactically as well as strategies in the pursuit of ambitious goals
- Drives for results
- Commits to and delivers exceptional results
- Holds self and others accountable for the highest standards of delivery
- Overcomes obstacles and challenges to make a difference
Leading People
- Boundary-less collaboration
- Captures and shares collective experiences to improve future outcomes
- Proactively builds effective internal and external stakeholder relationships
- Drives, promotes and role models collaboration across functions and teams
- Is self-aware and listens actively to other viewpoints
- Communicates authentically, building trust and cohesion in team / with peers
- Respects and values differences and leverages different perspectives to improve business outcomes
- Empowers teams / peers with accountability
- Holds self and others to high standards of performance continuously raising the bar
- Is agile and remains curious
- Is the energy for others – focuses on what is possible; sets the pace and the bar high
- Stays curious to gather new insights, is willing to fail in the pursuit of stretch goals
- Learns from mistakes and adapts approach where appropriate.
Equal Opportunities:
We evaluate qualified applicants without regard to race, gender, age, disability, religion, belief, sexual orientation, marital status, or veteran status or any other status protected by law in the locations where Network Aviation or it’s associated companies operate.
***All applicants must already have unrestricted right to work in Germany.***
Why should you join Network Aviation?
In this role you will be part of our international innovative team and will be given the opportunity to learn and develop. In addition, our benefits package includes:
- Competitive salary
- 26 days paid holiday days
- 13 months pay
