Career Opportunities

Take a look below at our latest career opportunities from around the world.

Career

Opportunities

Customer Services and Reservations Agent - Billund, Denmark

Job Title: Customer Services and Reservations Agent

Employed by: Network Airline Services ApS

Location: Billund, Denmark

Reports to: Country Manager, Denmark

Salary: Competitive with attractive benefits

 

SUMMARY:

 

Network Airline Services ApS (NAS ApS) is part of the Network Aviation Group which is based in the U.K.  NAS ApS are the General Sales Agent (GSA’s) for a variety of airlines in Denmark.

 

NAS ApS are an integral part of the brokering products of the group utilizing the services of 3rd party carriers around the world.

 

The Customer Services and Reservations Agent is responsible for handling enquiries and reservations for airlines represented by our Company in Denmark. This role is to efficiently deal with all operational and cargo matters.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Commercial Director, EMEA, Operations Department, Commercial and Charter Sales team, Finance Department

 

PRINCIPAL ACCOUNTABILITIES:

 

The Customer Services & Reservations Agent is principally responsible for:

 

  • Cargo bookings using various reservations systems.
  • Post-flighting and generating flight files.
  • Preparing build instructions for handling agents.
  • Arranging trucking and handling.
  • Assisting in Commercial Activities.
  • Handling enquiries and quotations.
  • General Administration.
  • Cargo Tracing.
  • Other reasonable work-related requests as directed by the Line Manager.

 

TARGETS:

 

  • Increase revenue for Denmark
  • Attract new clients for carriers while retaining existing partnerships

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Languages
    • Strong written and verbal communication skills in English & Danish
  • Planning & Organisation
    • Demonstrable effective prioritisation of tasks
    • Demonstrable sustained accuracy & precision in tasks
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes
  • Ability to perform & analyse mathematical calculations
  • Team Working and Communication
  • Ability to work effectively as part of a team & individually/autonomously
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity.
    • Demonstrable efficiency and organisation in all responsibilities.
  • Flexibility/Resilience
    • Ability to demonstrate flexibility when confronted by unforeseen work situations.
    • Ability to work under pressure.
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic.
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.
    • Keen willingness for learning and self-development
  • Ideally a background in a Logistics/Customer service environment. Prior experience of reservations and cargo administration an advantage.

 

WE OFFER:

 

  • Competitive remuneration subject to skills, knowledge and experience
  • Attractive benefits
  • Participation in a successful and growing global airfreight organisation

 

To apply for this exciting position please send your CV to: personnel@network-airline.com

Sales and Customer Support - Chicago, USA

Job Title: Sales and Customer Support

Employed by: Network Cargo Management

Location: Chicago, USA

Reports to: Station Manager / Sales Manager

Salary: Competitive with attractive benefits

 

SUMMARY:

 

Network Cargo Management (NCM) is part of the Network Aviation Group which is based in the UK.  NCM are the General Sales Agents (GSA’s) for a variety of airlines in the United States.

 

NCM are an integral part of the group utilizing the services of 3rd party carriers around the world.

 

The Sales & Customer Support position is responsible for handling enquiries and reservations for airlines represented by our Company in the USA. This role is to efficiently deal with all operational and cargo matters.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Sales, Operations, Finance departments

 

PRINCIPAL ACCOUNTABILITIES:

 

The Sales & Customer Support position is principally responsible for:

 

  • Handling enquiries from internal and external customers via telephone and email;
  • Quoting customers for enquiries and logging quotes into the quotes system;
  • Answering all enquiries and bookings promptly (normally with 30mins). Provide customers by email with flight details/confirmation/point of delivery and rate including surcharges;
  • Making bookings with carriers, entering into “Airlines” Cargo Booking Systems, updating and amending as necessary;
  • Liaising with GHA to ensure all cargo is loaded and obtaining correct documentation;
  • Loading into SP copies of all completed AWBS;
  • Ensuring bookings in CBS are correct in relation to rates quoted to customers and costs of shipments;
  • Promptly Posting flight bookings in CBS system and close off flights;
  • Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management;
  • Following up on any cargo discrepancies and preparing any claim paperwork for submission to the claims department in the UK;
  • Assisting Sales & Station Managers generally in normal business duties at their base office;
  • Distributing tariffs and service information;
  • Producing regular reports for carrier including attending weekly conference calls;
  • Providing credit application forms or taking other steps to set up new customers on behalf of the company’s accounts department;
  • Assisting the Company’s accounts department in the collection of outstanding payments;
  • Answering promptly all enquires received from overseas offices and partners for shipments that transit through any gateway in the USA, Caribbean or LATAM;
  • Advising the Company Senior Staff on all potential business prospects and managing such opportunities that may arise;
  • Other reasonable work-related requests as directed by the Line Manager.

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Customer Service
    • Handling all enquiries in a polite and professional manner
  • Planning & Organisation
    • Demonstrable effective prioritisation of tasks;
    • Demonstrable sustained accuracy & precision in tasks;
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes;
    • Ability to perform & analyse mathematical calculations;
  • Team Working and Communication
  • Ability to work effectively as part of a team & individually/autonomously;
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity;
    • Demonstrable efficiency and organisation in all responsibilities;
  • Flexibility/Resilience
    • Ability to demonstrate flexibility when confronted by unforeseen work situations;
    • Ability to work under pressure;
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic;
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks;
    • Keen willingness for learning and self-development;

 

ADDITIONAL INFORMATION:

 

  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;
  • Keeping up to date on company procedures and policies in Share Point and other company IT systems and follow these policies and procedures;
  • Staff will be trained and use company IT Systems such as Share Point/CBS/SKYCHAIN/DYNAMICS and other systems that may be utilized;
  • Ideally a background in a Logistics/Customer service environment. Prior experience in reservations and cargo administration is an advantage.

 

WE OFFER:

 

  • Competitive remuneration subject to skills, knowledge and experience
  • Attractive benefits
  • Participation in a successful and growing global airfreight organisation.

 

To apply for this exciting position please send your resume/CV and cover letter to: Javier.Gonzalez@networkcargo.com

Customer Services, Operations and Reservations Agent - Frankfurt, Germany

Job Title: Customer Services, Operations and Reservations Agent

Employed by: Network Airline Services GmbH

Location: Frankfurt, Germany

Reports to: Office Manager, Germany

Salary: Competitive with attractive benefits

 

SUMMARY:

 

Network Airline Services GmbH (NAS GmbH) is part of the Network Aviation Group which is based in the U.K.  NAS GmbH is the General Sales Agent (GSA) for a variety of airlines in Germany.

 

NAS GmbH is an integral part of the brokering products of the group utilizing the services of 3rd party carriers around the world.

 

The Customer Services, Operations and Reservations Agent is responsible for handling enquiries and reservations for airlines and partners represented by our Company in Germany. This role is to efficiently deal with all customer service, operational and cargo matters.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Commercial Director, EMEA, Operations Department, Commercial and Charter Sales team, Finance Department

 

PRINCIPAL ACCOUNTABILITIES:

 

The Customer Services, Operations & Reservations Agent is principally responsible for:

 

  • Cargo bookings using various reservations systems.
  • Post-flighting and generating flight files.
  • Preparing build instructions for handling agents.
  • Arranging trucking and handling.
  • Assisting in Commercial Activities.
  • Handling enquiries and quotations.
  • General Administration.
  • Cargo Tracing.
  • Other reasonable work-related requests as directed by the Line Manager.

 

TARGETS:

 

  • Increase revenue for Germany
  • Attract new clients for carriers while retaining existing partnerships

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Languages
    • Strong written and verbal communication skills in English & German
  • Planning & Organisation
    • Demonstrable effective prioritisation of tasks
    • Demonstrable sustained accuracy & precision in tasks
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes
  • Ability to perform & analyse mathematical calculations
  • Team Working and Communication
  • Ability to work effectively as part of a team & individually/autonomously
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity.
    • Demonstrable efficiency and organisation in all responsibilities.
  • Flexibility/Resilience
    • Ability to demonstrate flexibility when confronted by unforeseen work situations.
    • Ability to work under pressure.
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic.
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.
    • Keen willingness for learning and self-development
  • Ideally a background in a Logistics/Customer service environment. Prior experience in reservations and cargo administration is an advantage.

 

WE OFFER:

 

  • Competitive remuneration subject to skills, knowledge and experience
  • Attractive benefits
  • Participation in a successful and growing global airfreight organisation.

 

To apply for this exciting position please send your resume/CV and cover letter to: personnel@network-airline.com

Sales and Customer Support - Houston, USA

Job Title: Sales and Customer Support

Employed by: Network Cargo Management

Location: Houston, USA

Reports to: Station Manager / Sales Manager

Salary: Competitive with attractive benefits

 

SUMMARY:

 

Network Cargo Management (NCM) is part of the Network Aviation Group which is based in the UK.  NCM are the General Sales Agents (GSA’s) for a variety of airlines in the United States.

 

NCM are an integral part of the group utilizing the services of 3rd party carriers around the world.

 

The Sales & Customer Support position is responsible for handling enquiries and reservations for airlines represented by our Company in the USA. This role is to efficiently deal with all operational and cargo matters.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Sales, Operations, Finance departments

 

PRINCIPAL ACCOUNTABILITIES:

 

The Sales & Customer Support position is principally responsible for:

 

  • Handling enquiries from internal and external customers via telephone and email;
  • Quoting customers for enquiries and logging quotes into the quotes system;
  • Answering all enquiries and bookings promptly (normally with 30mins). Provide customers by email with flight details/confirmation/point of delivery and rate including surcharges;
  • Making bookings with carriers, entering into “Airlines” Cargo Booking Systems, updating and amending as necessary;
  • Liaising with GHA to ensure all cargo is loaded and obtaining correct documentation;
  • Loading into SP copies of all completed AWBS;
  • Ensuring bookings in CBS are correct in relation to rates quoted to customers and costs of shipments;
  • Promptly Posting flight bookings in the CBS system and close off flights;
  • Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management;
  • Following up on any cargo discrepancies and preparing any claim paperwork for submission to the claims department in the UK;
  • Assisting Sales & Station Managers generally in normal business duties at their base office;
  • Distributing tariffs and service information;
  • Producing regular reports for carrier including attending weekly conference calls;
  • Providing credit application forms or taking other steps to set up new customers on behalf of the company’s accounts department;
  • Assisting the Company’s accounts department in the collection of outstanding payments;
  • Answering promptly all enquires received from overseas offices and partners for shipments that transit through any gateway in the USA, Caribbean or LATAM;
  • Advising the Company Senior Staff on all potential business prospects and managing such opportunities that may arise;
  • Other reasonable work-related requests as directed by the Line Manager.

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Customer Service
    • Handling all enquiries in a polite and professional manner
  • Planning & Organisation
    • Demonstrable effective prioritisation of tasks;
    • Demonstrable sustained accuracy & precision in tasks;
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes;
    • Ability to perform & analyse mathematical calculations;
  • Team Working and Communication
  • Ability to work effectively as part of a team & individually/autonomously;
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity;
    • Demonstrable efficiency and organisation in all responsibilities;
  • Flexibility/Resilience
    • Ability to demonstrate flexibility when confronted by unforeseen work situations;
    • Ability to work under pressure;
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic;
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks;
    • Keen willingness for learning and self-development;

 

ADDITIONAL INFORMATION:

 

  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;
  • Keeping up to date on company procedures and policies in Share Point and other company IT systems and follow these policies and procedures;
  • Staff will be trained and use company IT Systems such as Share Point/CBS/SKYCHAIN/DYNAMICS and other systems that may be utilized;
  • Ideally a background in a Logistics/Customer service environment. Prior experience in reservations and cargo administration is an advantage.

 

WE OFFER:

 

  • Competitive remuneration subject to skills, knowledge and experience;
  • Attractive benefits;
  • Participation in a successful and growing global airfreight organisation.

 

To apply for this exciting position please send your resume/CV and cover letter to: Javier.Gonzalez@networkcargo.com

Commercial Supervisor - London Gatwick, UK

Job Title: Commercial Supervisor

Employed by: Network Airline Management

Location: London Gatwick, United Kingdom

Reports to: Commercial Manager, London Gatwick

Working hours: 37.5 hours per week, Monday to Friday, 09:00 – 17:30 with an hour break

Salary: Competitive with attractive benefits

 

SUMMARY:

 

The Commercial Supervisor is responsible for quoting and overseeing ad-hoc Charter enquiries, airfreight enquiries and flight management. The role will deal directly with the Company’s key clients and liaise closely with the Company’s in-house Operations department.

 

This position would suit a commercially minded and operationally aware individual, ideally with experience in the airline, airfreight, or logistics industries.

 

KEY RELATIONSHIPS:  

 

  • Principal contacts: Commercial Director, Company Directors, Operations Management, Commercial and Charter Sales team, Finance Department

PRINCIPAL ACCOUNTABILITIES:

 

The Commercial Supervisor is principally responsible for:

 

  • The efficient administration of the Commercial Department in all aspects including the organisation, efficiency, welfare and performance of Commercial team members.
  • The coordination and scheduling of departmental resources to ensure optimum deployment and efficient use of all resources, including but not limited to personnel.
  • Providing training where appropriate to meet current and future business requirements of the department.
  • Assistance in the development and implementation/adherence of Commercial procedures and processes.
  • Effective monitoring and motivation of team members through coaching and communication, goal setting and performance management.
  • Production and reporting of key operational statistics and performance indicators for senior management purposes where requested.
  • Direct client liaison where required to both internal and external clients/stakeholders representing the company in the appropriate manner.
  • Quoting for ad-hoc charter flights
  • Liaising closely with key clients.
  • Flight Management.
  • Close coordination with Operations, Handling Agents and group overseas offices.
  • Processing flight paperwork and administration related to bookings

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • A proven background in a Logistics/Customer service environment to deliver exceptional service levels.
  • A passion for both aviation and service delivery with knowledge of working in a highly-regulated industry. Demonstrable knowledge of air freight terminology and documentation
  • A strong understanding of the commercial principles underpinning the core business requirement and a demonstrated ability to exercise commercial judgment in line with operational objectives.
  • IT Skills
    • Good IT knowledge of all Microsoft office systems
    • Ability to adapt to aviation-specific applications used for charter quotations, fleet management, and flight planning.
  •  Leadership
    • Proven ability to effectively lead, manage and motivate a team/colleagues.
    • Ensuring highest levels of department productivity at all times.
  • Team Working and Communication
    • Exceptional interpersonal skills with experience of interaction at all levels including clients, senior management and board level.
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity.
    • Demonstrable efficiency and organisation in all responsibilities.
  • Flexibility/Resilience
    • A flexible approach to working hours – the role may require out of hours work.
    • Ability to work under pressure.
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic.
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.
    • Keen willingness for learning and self-development
  • All applicants must have unrestricted right to work in the United Kingdom.

 

Reasonable Adjustments:

 

Reasonable adjustments will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

 

To apply for this exciting position please send your CV and cover letter to: Karl.English@network-airline.com

Operations Supervisor - London Gatwick, UK

Job Title: Operations Supervisor

Employed by: Network Airline Management

Location: London Gatwick, United Kingdom

Reports to: Operations Manager, London Gatwick

Working hours: 37.5 hours per week, Monday to Friday, 09:00 – 17:30 with an hour break

Salary: Competitive with attractive benefits

 

SUMMARY:

 

The Operations Supervisor is accountable for the day to day running and 24/7 operational ability of the Ground Operations department.  Reporting directly to the Operations Manager, it is the Operations Supervisors’ responsibility to ensure the Operations team are proactive in effectively meeting the requirements of the flying schedule with a focus on providing an exceptional customer experience.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Ground Operations Manager, Company Directors, Operations Management, Flight Crew, Commercial and Charter Sales team, Finance Department

 

PRINCIPAL ACCOUNTABILITIES:

 

The Operations Supervisor is principally responsible for:

 

  • The efficient administration of the Operations Department in all aspects including the organisation, efficiency, welfare and discipline of operations team members.
  • The coordination and scheduling of departmental resources to ensure optimum deployment and efficient use of all resources, including but not limited to personnel.
  • Providing training where appropriate to meet current and future business requirements of the department.
  • Assistance in the development and implementation/adherence of Operational procedures and processes.
  • Effective monitoring and motivation of team members through coaching and communication, goal setting and performance management.
  • Production and reporting of key operational statistics and performance indicators for senior management purposes where requested.
  • Direct client liaison where required to both internal and external clients/stakeholders representing the company in the appropriate manner.
  • The efficient scheduling of aircraft, in liaison with the commercial and charter sales departments, to ensure that aircraft utilisation, punctuality, maintenance and finance needs are met.
  • Liaising with the commercial team to identify recovery plans if required after a delay/AOG etc.
  • Managing/Implementing recovery plans in the event of delays, AOG’s etc.
  • Where required, provide shift cover for Operations staff Sickness/Leave.
  • Other reasonable work-related requests as directed by the Line Manager.

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • A proven background in an Operations/Logistics/Customer service environment to deliver exceptional service levels.
  • A passion for both aviation and service delivery with knowledge of working in a highly regulated industry.
  • A strong understanding of the commercial principles underpinning the core business requirement and a demonstrated ability to exercise commercial judgment in line with operational objectives.
  • Leadership
    • Proven ability to effectively lead, manage and motivate a team/colleagues.
    • Ensuring highest levels of department productivity at all times.
  • Team Working and Communication
    • Exceptional interpersonal skills with experience of interaction at all levels including clients, senior management and board level.
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity to ensure the highest levels of accuracy.
    • Demonstrable efficiency and organisation in all responsibilities.
  • Flexibility/Resilience
    • A flexible approach to working hours – the role may require weekend work and on-call rota.
    • Dealing effectively with day-to-day inbox, often under pressure.
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic.
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.
  • All applicants must have unrestricted right to work in the United Kingdom.

 

Reasonable Adjustments:

 

Reasonable adjustments will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

 

To apply for this exciting position please send your CV and cover letter to: Karl.English@network-airline.com

Sales and Customer Support - New York, USA

Job Title: Sales and Customer Support

Employed by: Network Cargo Management

Location: New York, USA

Reports to: Station Manager / Sales Manager

Salary: Competitive with attractive benefits

 

SUMMARY:

 

Network Cargo Management (NCM) is part of the Network Aviation Group which is based in the UK.  NCM are the General Sales Agents (GSA’s) for a variety of airlines in the United States.

 

NCM are an integral part of the group utilizing the services of 3rd party carriers around the world.

 

The Sales & Customer Support position is responsible for handling enquiries and reservations for airlines represented by our Company in the USA. This role is to efficiently deal with all operational and cargo matters.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Sales, Operations, Finance departments

 

PRINCIPAL ACCOUNTABILITIES:

 

The Sales & Customer Support position is principally responsible for:

 

  • Handling enquiries from internal and external customers via telephone and email;
  • Quoting customers for enquiries and logging quotes into the quotes system;
  • Answering all enquiries and bookings promptly (normally with 30mins). Provide customers by email with flight details/confirmation/point of delivery and rate including surcharges;
  • Making bookings with carriers, entering into “Airlines” Cargo Booking Systems, updating and amending as necessary;
  • Liaising with GHA to ensure all cargo is loaded and obtaining correct documentation;
  • Loading into SP copies of all completed AWBS;
  • Ensuring bookings in CBS are correct in relation to rates quoted to customers and costs of shipments;
  • Promptly Posting flight bookings in the CBS system and close off flights;
  • Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management;
  • Following up on any cargo discrepancies and preparing any claim paperwork for submission to the claims department in the UK;
  • Assisting Sales & Station Managers generally in normal business duties at their base office;
  • Distributing tariffs and service information;
  • Producing regular reports for carrier including attending weekly conference calls;
  • Providing credit application forms or taking other steps to set up new customers on behalf of the company’s accounts department;
  • Assisting the Company’s accounts department in the collection of outstanding payments;
  • Answering promptly all enquires received from overseas offices and partners for shipments that transit through any gateway in the USA, Caribbean or LATAM;
  • Advising the Company Senior Staff on all potential business prospects and managing such opportunities that may arise;
  • Other reasonable work-related requests as directed by the Line Manager.

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Customer Service
    • Handling all enquiries in a polite and professional manner
  • Planning & Organisation
    • Demonstrable effective prioritisation of tasks;
    • Demonstrable sustained accuracy & precision in tasks;
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes;
    • Ability to perform & analyse mathematical calculations;
  • Team Working and Communication
  • Ability to work effectively as part of a team & individually/autonomously;
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity;
    • Demonstrable efficiency and organisation in all responsibilities;
  • Flexibility/Resilience
    • Ability to demonstrate flexibility when confronted by unforeseen work situations;
    • Ability to work under pressure;
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic;
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks;
    • Keen willingness for learning and self-development;

 

ADDITIONAL INFORMATION:

 

  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;
  • Keeping up to date on company procedures and policies in Share Point and other company IT systems and follow these policies and procedures;
  • Staff will be trained and use company IT Systems such as Share Point/CBS/SKYCHAIN/DYNAMICS and other systems that may be utilized;
  • Ideally a background in a Logistics/Customer service environment. Prior experience in reservations and cargo administration is an advantage.

 

WE OFFER:

 

  • Competitive remuneration subject to skills, knowledge and experience;
  • Attractive benefits;
  • Participation in a successful and growing global airfreight organisation.

 

To apply for this exciting position please send your resume/CV and cover letter to: Javier.Gonzalez@networkcargo.com

Customer Services and Reservations Agent - Schiphol, Netherlands

Job Title: Customer Services and Reservations Agent

Employed by: Network Airline Services B.V.

Location: Schiphol, The Netherlands

Reports to: Commercial Manager, The Netherlands

Salary: Competitive with attractive benefits

 

SUMMARY:

 

Network Airline Services B.V. (NAS B.V.) was registered in 2000 and is part of the Network Aviation Group which is based in the U.K.  NAS B.V. are the General Sales Agent (GSA’s) for a variety of airlines in The Netherlands.

 

NAS B.V. are an integral part of the brokering products of the group utilizing the services of 3rd party carriers around the world. In addition, NAS B.V. are the European head office for continental Europe responsible for our NAS offices and GSAs.

 

The Customer Services and Reservations Agent is responsible for handling enquiries and reservations for airlines represented by our Company in the Netherlands. This role is to efficiently deal with all operational and cargo matters.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Commercial Director, EMEA, Operations Department, Commercial and Charter Sales team, Finance Department

PRINCIPAL ACCOUNTABILITIES:

 

The Customer Services & Reservations Agent is principally responsible for:

 

  • Cargo bookings using various reservations systems.
  • Post-flighting and generating flight files.
  • Preparing build instructions for handling agents.
  • Arranging trucking and handling.
  • Assisting in Commercial Activities.
  • Handling enquiries and quotations.
  • General Administration.
  • Cargo Tracing.
  • Other reasonable work-related requests as directed by the Line Manager.

 

TARGETS:

 

  • Increase revenue for The Netherlands
  • Attract new clients for carriers while retaining existing partnerships

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Languages
    • Strong written and verbal communication skills in English & Dutch
  • Planning & Organisation
    • Demonstrable effective prioritisation of tasks
    • Demonstrable sustained accuracy & precision in tasks
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes
    • Ability to perform & analyse mathematical calculations
  • Team Working and Communication
    • Ability to work effectively as part of a team & individually/autonomously
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity.
    • Demonstrable efficiency and organisation in all responsibilities.
  • Flexibility/Resilience
    • Ability to demonstrate flexibility when confronted by unforeseen work situations.
    • Ability to work under pressure.
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic.
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.
    • Keen willingness for learning and self-development
  • Ideally a background in a Logistics/Customer service environment. Prior experience of reservations and cargo administration an advantage.

 

WE OFFER:

 

  • Competitive remuneration subject to skills, knowledge and experience
  • Attractive benefits
  • Participation in a successful and growing global airfreight organisation

 

To apply for this exciting position please send your CV to: personnel@network-airline.com