Career Opportunities

Take a look below at our latest career opportunities from around the world.

Career

Opportunities

Customer Services and Reservations Agent - Billund, Denmark

Job Title: Customer Services and Reservations Agent

Employed by: Network Airline Services ApS

Location: Billund, Denmark

Reports to: Country Manager, Denmark

Salary: Competitive with attractive benefits

 

SUMMARY:

 

Network Airline Services ApS (NAS ApS) is part of the Network Aviation Group which is based in the U.K.  NAS ApS are the General Sales Agent (GSA’s) for a variety of airlines in Denmark.

 

NAS ApS are an integral part of the brokering products of the group utilizing the services of 3rd party carriers around the world.

 

The Customer Services and Reservations Agent is responsible for handling enquiries and reservations for airlines represented by our Company in Denmark. This role is to efficiently deal with all operational and cargo matters.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Commercial Director, EMEA, Operations Department, Commercial and Charter Sales team, Finance Department

 

PRINCIPAL ACCOUNTABILITIES:

 

The Customer Services & Reservations Agent is principally responsible for:

 

  • Cargo bookings using various reservations systems.
  • Post-flighting and generating flight files.
  • Preparing build instructions for handling agents.
  • Arranging trucking and handling.
  • Assisting in Commercial Activities.
  • Handling enquiries and quotations.
  • General Administration.
  • Cargo Tracing.
  • Other reasonable work-related requests as directed by the Line Manager.

 

TARGETS:

 

  • Increase revenue for Denmark
  • Attract new clients for carriers while retaining existing partnerships

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Languages
    • Strong written and verbal communication skills in English & Danish
  • Planning & Organisation
    • Demonstrable effective prioritisation of tasks
    • Demonstrable sustained accuracy & precision in tasks
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes
  • Ability to perform & analyse mathematical calculations
  • Team Working and Communication
  • Ability to work effectively as part of a team & individually/autonomously
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity.
    • Demonstrable efficiency and organisation in all responsibilities.
  • Flexibility/Resilience
    • Ability to demonstrate flexibility when confronted by unforeseen work situations.
    • Ability to work under pressure.
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic.
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.
    • Keen willingness for learning and self-development
  • Ideally a background in a Logistics/Customer service environment. Prior experience of reservations and cargo administration an advantage.

 

WE OFFER:

 

  • Competitive remuneration subject to skills, knowledge and experience
  • Attractive benefits
  • Participation in a successful and growing global airfreight organisation

 

To apply for this exciting position please send your CV to: personnel@network-airline.com

Sales and Customer Support - Chicago, USA

Job Title: Sales and Customer Support

Employed by: Network Cargo Management

Location: Chicago, USA

Reports to: Station Manager / Sales Manager

Salary: Competitive with attractive benefits

 

SUMMARY:

 

Network Cargo Management (NCM) is part of the Network Aviation Group which is based in the UK.  NCM are the General Sales Agents (GSA’s) for a variety of airlines in the United States.

 

NCM are an integral part of the group utilizing the services of 3rd party carriers around the world.

 

The Sales & Customer Support position is responsible for handling enquiries and reservations for airlines represented by our Company in the USA. This role is to efficiently deal with all operational and cargo matters.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Sales, Operations, Finance departments

 

PRINCIPAL ACCOUNTABILITIES:

 

The Sales & Customer Support position is principally responsible for:

 

  • Handling enquiries from internal and external customers via telephone and email;
  • Quoting customers for enquiries and logging quotes into the quotes system;
  • Answering all enquiries and bookings promptly (normally with 30mins). Provide customers by email with flight details/confirmation/point of delivery and rate including surcharges;
  • Making bookings with carriers, entering into “Airlines” Cargo Booking Systems, updating and amending as necessary;
  • Liaising with GHA to ensure all cargo is loaded and obtaining correct documentation;
  • Loading into SP copies of all completed AWBS;
  • Ensuring bookings in CBS are correct in relation to rates quoted to customers and costs of shipments;
  • Promptly Posting flight bookings in CBS system and close off flights;
  • Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management;
  • Following up on any cargo discrepancies and preparing any claim paperwork for submission to the claims department in the UK;
  • Assisting Sales & Station Managers generally in normal business duties at their base office;
  • Distributing tariffs and service information;
  • Producing regular reports for carrier including attending weekly conference calls;
  • Providing credit application forms or taking other steps to set up new customers on behalf of the company’s accounts department;
  • Assisting the Company’s accounts department in the collection of outstanding payments;
  • Answering promptly all enquires received from overseas offices and partners for shipments that transit through any gateway in the USA, Caribbean or LATAM;
  • Advising the Company Senior Staff on all potential business prospects and managing such opportunities that may arise;
  • Other reasonable work-related requests as directed by the Line Manager.

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Customer Service
    • Handling all enquiries in a polite and professional manner
  • Planning & Organisation
    • Demonstrable effective prioritisation of tasks;
    • Demonstrable sustained accuracy & precision in tasks;
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes;
    • Ability to perform & analyse mathematical calculations;
  • Team Working and Communication
  • Ability to work effectively as part of a team & individually/autonomously;
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity;
    • Demonstrable efficiency and organisation in all responsibilities;
  • Flexibility/Resilience
    • Ability to demonstrate flexibility when confronted by unforeseen work situations;
    • Ability to work under pressure;
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic;
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks;
    • Keen willingness for learning and self-development;

 

ADDITIONAL INFORMATION:

 

  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;
  • Keeping up to date on company procedures and policies in Share Point and other company IT systems and follow these policies and procedures;
  • Staff will be trained and use company IT Systems such as Share Point/CBS/SKYCHAIN/DYNAMICS and other systems that may be utilized;
  • Ideally a background in a Logistics/Customer service environment. Prior experience in reservations and cargo administration is an advantage.

 

WE OFFER:

 

  • Competitive remuneration subject to skills, knowledge and experience
  • Attractive benefits
  • Participation in a successful and growing global airfreight organisation.

 

To apply for this exciting position please send your resume/CV and cover letter to: Javier.Gonzalez@networkcargo.com

Billing Administrator - Dubai, UAE

Job Title: Billing Administrator

Employed by: ANA Cargo Management LLC

Location: Dubai, United Arab Emirates

Reports to: Team Leader – Billing

Working Hours: Permanent, full time, 40 hours per week

Salary: 5,000 AED per month increasing to 5,500 AED per month on successful passing of 6 month probation period

 

SUMMARY:

 

The Billing Administrator is part of the team that is a core function in the Company, essential to the smooth and efficient running of the finance department. From managing billings through to preparing regular and ad hoc reports of all billings, the members of the billings team are required to be flexible, dynamic and must portray a helpful and can-do attitude at all times with excellent attention to detail and organisational skills.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Team Leader, Billing, Finance Manager, Finance department UAE, external customers

 

PRINCIPAL ACCOUNTABILITIES:

 

The Billing Administrator is principally responsible for:

 

  • Billing the customer based on tariff, agreed rate or contract rate.
  • Collecting all the information needed to calculate the billing
  • Compiling and maintain documents and records of all billings
  • Checking the data input in the billing system to ensure accuracy of final bill
  • Answering questions and handling complaints from customers regarding the billing
  • Processing credit or debit memos
  • Maintaining and updating customer databases.
  • Preparing monthly or periodic reports of all billings
  • Reconciliation of revenue
  • Raising invoices from accounting system and sending to the customer
  • Other reasonable work-related requests as directed by the Line Manager.

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Proven experience as a billing administrator or similar role.
  • Basic accounting knowledge.
  • Team Working and Communication
    • Excellent interpersonal skills as an individual and within a high-performing team.
  • Attention to Detail
    • A highly analytical eye for detail to ensure the highest levels of accuracy at all times.
    • Excellent organisational and time-management skills enabling efficiency in all responsibilities.
  • Flexibility/Resilience
    • Ability to work independently on day-to-day responsibilities and meet tight deadlines.
    • Resilience in the face of time pressures.
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic
    • A can-do attitude with a keen willingness to learn and develop.
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes, especially Excel
    • Good knowledge of electronic billing procedures
  • Prior experience in cargo services is an advantage.

 

AN EQUAL OPPORTUNITIES EMPLOYER:

 

We aim to be an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown.

 

To apply for this exciting position please send your CV and cover letter to: paquito.beja@network-airline.com

Customer Services, Operations and Reservations Agent - Frankfurt, Germany

Job Title: Customer Services, Operations and Reservations Agent

Employed by: Network Airline Services GmbH

Location: Frankfurt, Germany

Reports to: Office Manager, Germany

Salary: Competitive with attractive benefits

 

SUMMARY:

 

Network Airline Services GmbH (NAS GmbH) is part of the Network Aviation Group which is based in the U.K.  NAS GmbH is the General Sales Agent (GSA) for a variety of airlines in Germany.

 

NAS GmbH is an integral part of the brokering products of the group utilizing the services of 3rd party carriers around the world.

 

The Customer Services, Operations and Reservations Agent is responsible for handling enquiries and reservations for airlines and partners represented by our Company in Germany. This role is to efficiently deal with all customer service, operational and cargo matters.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Commercial Director, EMEA, Operations Department, Commercial and Charter Sales team, Finance Department

 

PRINCIPAL ACCOUNTABILITIES:

 

The Customer Services, Operations & Reservations Agent is principally responsible for:

 

  • Cargo bookings using various reservations systems.
  • Post-flighting and generating flight files.
  • Preparing build instructions for handling agents.
  • Arranging trucking and handling.
  • Assisting in Commercial Activities.
  • Handling enquiries and quotations.
  • General Administration.
  • Cargo Tracing.
  • Other reasonable work-related requests as directed by the Line Manager.

 

TARGETS:

 

  • Increase revenue for Germany
  • Attract new clients for carriers while retaining existing partnerships

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Languages
    • Strong written and verbal communication skills in English & German
  • Planning & Organisation
    • Demonstrable effective prioritisation of tasks
    • Demonstrable sustained accuracy & precision in tasks
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes
  • Ability to perform & analyse mathematical calculations
  • Team Working and Communication
  • Ability to work effectively as part of a team & individually/autonomously
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity.
    • Demonstrable efficiency and organisation in all responsibilities.
  • Flexibility/Resilience
    • Ability to demonstrate flexibility when confronted by unforeseen work situations.
    • Ability to work under pressure.
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic.
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.
    • Keen willingness for learning and self-development
  • Ideally a background in a Logistics/Customer service environment. Prior experience in reservations and cargo administration is an advantage.

 

WE OFFER:

 

  • Competitive remuneration subject to skills, knowledge and experience
  • Attractive benefits
  • Participation in a successful and growing global airfreight organisation.

 

To apply for this exciting position please send your resume/CV and cover letter to: personnel@network-airline.com

Sales and Customer Support - Houston, USA

Job Title: Sales and Customer Support

Employed by: Network Cargo Management

Location: Houston, USA

Reports to: Station Manager / Sales Manager

Salary: Competitive with attractive benefits

 

SUMMARY:

 

Network Cargo Management (NCM) is part of the Network Aviation Group which is based in the UK.  NCM are the General Sales Agents (GSA’s) for a variety of airlines in the United States.

 

NCM are an integral part of the group utilizing the services of 3rd party carriers around the world.

 

The Sales & Customer Support position is responsible for handling enquiries and reservations for airlines represented by our Company in the USA. This role is to efficiently deal with all operational and cargo matters.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Sales, Operations, Finance departments

 

PRINCIPAL ACCOUNTABILITIES:

 

The Sales & Customer Support position is principally responsible for:

 

  • Handling enquiries from internal and external customers via telephone and email;
  • Quoting customers for enquiries and logging quotes into the quotes system;
  • Answering all enquiries and bookings promptly (normally with 30mins). Provide customers by email with flight details/confirmation/point of delivery and rate including surcharges;
  • Making bookings with carriers, entering into “Airlines” Cargo Booking Systems, updating and amending as necessary;
  • Liaising with GHA to ensure all cargo is loaded and obtaining correct documentation;
  • Loading into SP copies of all completed AWBS;
  • Ensuring bookings in CBS are correct in relation to rates quoted to customers and costs of shipments;
  • Promptly Posting flight bookings in the CBS system and close off flights;
  • Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management;
  • Following up on any cargo discrepancies and preparing any claim paperwork for submission to the claims department in the UK;
  • Assisting Sales & Station Managers generally in normal business duties at their base office;
  • Distributing tariffs and service information;
  • Producing regular reports for carrier including attending weekly conference calls;
  • Providing credit application forms or taking other steps to set up new customers on behalf of the company’s accounts department;
  • Assisting the Company’s accounts department in the collection of outstanding payments;
  • Answering promptly all enquires received from overseas offices and partners for shipments that transit through any gateway in the USA, Caribbean or LATAM;
  • Advising the Company Senior Staff on all potential business prospects and managing such opportunities that may arise;
  • Other reasonable work-related requests as directed by the Line Manager.

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Customer Service
    • Handling all enquiries in a polite and professional manner
  • Planning & Organisation
    • Demonstrable effective prioritisation of tasks;
    • Demonstrable sustained accuracy & precision in tasks;
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes;
    • Ability to perform & analyse mathematical calculations;
  • Team Working and Communication
  • Ability to work effectively as part of a team & individually/autonomously;
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity;
    • Demonstrable efficiency and organisation in all responsibilities;
  • Flexibility/Resilience
    • Ability to demonstrate flexibility when confronted by unforeseen work situations;
    • Ability to work under pressure;
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic;
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks;
    • Keen willingness for learning and self-development;

 

ADDITIONAL INFORMATION:

 

  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;
  • Keeping up to date on company procedures and policies in Share Point and other company IT systems and follow these policies and procedures;
  • Staff will be trained and use company IT Systems such as Share Point/CBS/SKYCHAIN/DYNAMICS and other systems that may be utilized;
  • Ideally a background in a Logistics/Customer service environment. Prior experience in reservations and cargo administration is an advantage.

 

WE OFFER:

 

  • Competitive remuneration subject to skills, knowledge and experience;
  • Attractive benefits;
  • Participation in a successful and growing global airfreight organisation.

 

To apply for this exciting position please send your resume/CV and cover letter to: Javier.Gonzalez@networkcargo.com

Sales and Customer Support - New York, USA

Job Title: Sales and Customer Support

Employed by: Network Cargo Management

Location: New York, USA

Reports to: Station Manager / Sales Manager

Salary: Competitive with attractive benefits

 

SUMMARY:

 

Network Cargo Management (NCM) is part of the Network Aviation Group which is based in the UK.  NCM are the General Sales Agents (GSA’s) for a variety of airlines in the United States.

 

NCM are an integral part of the group utilizing the services of 3rd party carriers around the world.

 

The Sales & Customer Support position is responsible for handling enquiries and reservations for airlines represented by our Company in the USA. This role is to efficiently deal with all operational and cargo matters.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Sales, Operations, Finance departments

 

PRINCIPAL ACCOUNTABILITIES:

 

The Sales & Customer Support position is principally responsible for:

 

  • Handling enquiries from internal and external customers via telephone and email;
  • Quoting customers for enquiries and logging quotes into the quotes system;
  • Answering all enquiries and bookings promptly (normally with 30mins). Provide customers by email with flight details/confirmation/point of delivery and rate including surcharges;
  • Making bookings with carriers, entering into “Airlines” Cargo Booking Systems, updating and amending as necessary;
  • Liaising with GHA to ensure all cargo is loaded and obtaining correct documentation;
  • Loading into SP copies of all completed AWBS;
  • Ensuring bookings in CBS are correct in relation to rates quoted to customers and costs of shipments;
  • Promptly Posting flight bookings in the CBS system and close off flights;
  • Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management;
  • Following up on any cargo discrepancies and preparing any claim paperwork for submission to the claims department in the UK;
  • Assisting Sales & Station Managers generally in normal business duties at their base office;
  • Distributing tariffs and service information;
  • Producing regular reports for carrier including attending weekly conference calls;
  • Providing credit application forms or taking other steps to set up new customers on behalf of the company’s accounts department;
  • Assisting the Company’s accounts department in the collection of outstanding payments;
  • Answering promptly all enquires received from overseas offices and partners for shipments that transit through any gateway in the USA, Caribbean or LATAM;
  • Advising the Company Senior Staff on all potential business prospects and managing such opportunities that may arise;
  • Other reasonable work-related requests as directed by the Line Manager.

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Customer Service
    • Handling all enquiries in a polite and professional manner
  • Planning & Organisation
    • Demonstrable effective prioritisation of tasks;
    • Demonstrable sustained accuracy & precision in tasks;
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes;
    • Ability to perform & analyse mathematical calculations;
  • Team Working and Communication
  • Ability to work effectively as part of a team & individually/autonomously;
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity;
    • Demonstrable efficiency and organisation in all responsibilities;
  • Flexibility/Resilience
    • Ability to demonstrate flexibility when confronted by unforeseen work situations;
    • Ability to work under pressure;
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic;
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks;
    • Keen willingness for learning and self-development;

 

ADDITIONAL INFORMATION:

 

  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;
  • Keeping up to date on company procedures and policies in Share Point and other company IT systems and follow these policies and procedures;
  • Staff will be trained and use company IT Systems such as Share Point/CBS/SKYCHAIN/DYNAMICS and other systems that may be utilized;
  • Ideally a background in a Logistics/Customer service environment. Prior experience in reservations and cargo administration is an advantage.

 

WE OFFER:

 

  • Competitive remuneration subject to skills, knowledge and experience;
  • Attractive benefits;
  • Participation in a successful and growing global airfreight organisation.

 

To apply for this exciting position please send your resume/CV and cover letter to: Javier.Gonzalez@networkcargo.com

Customer Services and Reservations Agent - Schiphol, Netherlands

Job Title: Customer Services and Reservations Agent

Employed by: Network Airline Services B.V.

Location: Schiphol, The Netherlands

Reports to: Commercial Manager, The Netherlands

Salary: Competitive with attractive benefits

 

SUMMARY:

 

Network Airline Services B.V. (NAS B.V.) was registered in 2000 and is part of the Network Aviation Group which is based in the U.K.  NAS B.V. are the General Sales Agent (GSA’s) for a variety of airlines in The Netherlands.

 

NAS B.V. are an integral part of the brokering products of the group utilizing the services of 3rd party carriers around the world. In addition, NAS B.V. are the European head office for continental Europe responsible for our NAS offices and GSAs.

 

The Customer Services and Reservations Agent is responsible for handling enquiries and reservations for airlines represented by our Company in the Netherlands. This role is to efficiently deal with all operational and cargo matters.

 

KEY RELATIONSHIPS:   

 

  • Principal contacts: Commercial Director, EMEA, Operations Department, Commercial and Charter Sales team, Finance Department

PRINCIPAL ACCOUNTABILITIES:

 

The Customer Services & Reservations Agent is principally responsible for:

 

  • Cargo bookings using various reservations systems.
  • Post-flighting and generating flight files.
  • Preparing build instructions for handling agents.
  • Arranging trucking and handling.
  • Assisting in Commercial Activities.
  • Handling enquiries and quotations.
  • General Administration.
  • Cargo Tracing.
  • Other reasonable work-related requests as directed by the Line Manager.

 

TARGETS:

 

  • Increase revenue for The Netherlands
  • Attract new clients for carriers while retaining existing partnerships

 

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

 

  • Languages
    • Strong written and verbal communication skills in English & Dutch
  • Planning & Organisation
    • Demonstrable effective prioritisation of tasks
    • Demonstrable sustained accuracy & precision in tasks
  • IT skills
    • Good IT knowledge of Microsoft suite of programmes
    • Ability to perform & analyse mathematical calculations
  • Team Working and Communication
    • Ability to work effectively as part of a team & individually/autonomously
  • Attention to Detail
    • A highly analytical eye for detail with tenacity and proactivity.
    • Demonstrable efficiency and organisation in all responsibilities.
  • Flexibility/Resilience
    • Ability to demonstrate flexibility when confronted by unforeseen work situations.
    • Ability to work under pressure.
  • Integrity and Commitment
    • Ability to demonstrate a high level of integrity and work ethic.
    • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.
    • Keen willingness for learning and self-development
  • Ideally a background in a Logistics/Customer service environment. Prior experience of reservations and cargo administration an advantage.

 

WE OFFER:

 

  • Competitive remuneration subject to skills, knowledge and experience
  • Attractive benefits
  • Participation in a successful and growing global airfreight organisation

 

To apply for this exciting position please send your CV to: personnel@network-airline.com