Career Opportunities

Job Title: Customer Services and Reservations Agent

Employed by: Network Airline Services ApS

Location: Billund, Denmark

Reports to: Country Manager, Denmark

Salary: Competitive with attractive benefits

SUMMARY:

Network Airline Services ApS (NAS ApS) is part of the Network Aviation Group which is based in the U.K.  NAS ApS are the General Sales Agent (GSA’s) for a variety of airlines in Denmark.

NAS ApS are an integral part of the brokering products of the group utilizing the services of 3^rd party carriers around the world.

The Customer Services and Reservations Agent is responsible for handling enquiries and reservations for airlines represented by our Company in Denmark. This role is to efficiently deal with all operational and cargo matters.

KEY RELATIONSHIPS:   

• Principal contacts: Commercial Director, EMEA, Operations Department, Commercial and Charter Sales team, Finance Department

PRINCIPAL ACCOUNTABILITIES:

The Customer Services & Reservations Agent is principally responsible for:

• Cargo bookings using various reservations systems.
• Post-flighting and generating flight files.
• Preparing build instructions for handling agents.
• Arranging trucking and handling.
• Assisting in Commercial Activities.
• Handling enquiries and quotations.
• General Administration.
• Cargo Tracing.
• Other reasonable work-related requests as directed by the Line Manager.

TARGETS:

• Increase revenue for Denmark
• Attract new clients for carriers while retaining existing partnerships

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

• Languages
  • Strong written and verbal communication skills in English & Danish

• Planning & Organisation
  • Demonstrable effective prioritisation of tasks
  • Demonstrable sustained accuracy & precision in tasks

• IT skills
  • Good IT knowledge of Microsoft suite of programmes

• Ability to perform & analyse mathematical calculations

• Team Working and Communication

• Ability to work effectively as part of a team & individually/autonomously

• Attention to Detail
  • A highly analytical eye for detail with tenacity and proactivity.
  • Demonstrable efficiency and organisation in all responsibilities.

• Flexibility/Resilience
  • Ability to demonstrate flexibility when confronted by unforeseen work situations.
  • Ability to work under pressure.

• Integrity and Commitment
  • Ability to demonstrate a high level of integrity and work ethic.
  • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.
  • Keen willingness for learning and self-development

• Ideally a background in a Logistics/Customer service environment. Prior experience of reservations and cargo administration an advantage.

WE OFFER:

• Competitive remuneration subject to skills, knowledge and experience
• Attractive benefits
• Participation in a successful and growing global airfreight organisation

To apply for this exciting position please send your CV to: personnel@network-airline.com

Job Title: Operations Officer

Employed by: Network Airline Services

Location: Crawley, United Kingdom

Reports to: Operations Supervisor

Working hours: Shift work, 12h shifts, 2 days, 2 nights, 4 off.

Salary: £23,000 – £26,000 per annum with competitive benefits

SUMMARY:

Operations Officers make up the core of the flight operations team and are essential to the smooth and efficient running of the Operations department. From providing excellent customer service to monitoring, booking and planning flights, the operations team are required to be flexible and dynamic and must portray a helpful and can-do attitude to our clients, suppliers and internal departments.

This position would suit someone looking for an entry-level position in the aviation industry and who has an understanding of the industry. Little to no prior work experience in aviation or cargo is required, just enthusiasm, flexibility and a willingness to work shifts. Full training will be provided to the successful candidate.

KEY RELATIONSHIPS:

• Principal contacts: Operations team, Commercial & Charters team

PRINCIPAL ACCOUNTABILITIES:

The Operations Officer is principally responsible for:

• Providing 24/7 cover for all operational directions and queries;
• Fully understanding mission requirements and setting up the flights as required;
• Ensuring the optimum use of resources (aircraft and crews) within the crew duty and maintenance limitations;
• Coordinating and confirming flights with the operator and relevant parties such as handling agents, fuelers, customs and immigration, etc.;
• Monitor the progress of flights and ensure the customer is kept up to date promptly;
• Identifying potential resolutions/recovery plans when required;
• Identifying situations where escalation to line managers is appropriate;
• Implementing recovery plans in the event of delays, AOGs etc.;
• Accurately completing company flight logs and post-flight data.;
• Effectively Contributing to procedures and other documents;
• Other reasonable work-related requests as directed by the Line Manager.

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

• A demonstrable interest in both aviation and service delivery to ensure a positive customer experience.

• Team Working and Communication
  • Exceptional interpersonal skills with experience of interaction at all levels including clients, senior management and board level.
• Attention to Detail
  • A highly analytical eye for detail with tenacity and proactivity to ensure the highest levels of accuracy.
  • Efficiency and organisation in all responsibilities.
• Flexibility/Resilience
  • A flexible approach to working hours – the role will require weekend work and on-call rota.
  • Dealing effectively with day-to-day responsibilities, often under time pressure.

• Integrity and Commitment
  • Ability to demonstrate a high level of integrity and work ethic
  • A can-do attitude with a keen willingness to learn and develop.
• IT skills
  • Good IT knowledge of Microsoft suite of programmes
  • Ability to perform & analyse mathematical calculations
• All applicants must have an unrestricted right to work in the United Kingdom.

AN EQUAL OPPORTUNITIES EMPLOYER:

We aim to be an equal opportunities employer. We are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race or is disadvantaged by conditions or requirements which cannot be shown.

To apply for this exciting position please send your CV and cover letter to: karl.english@network-airline.com

Job Title: Customer Services & Reservations Agent

Employed by: ANA Aviation Services

Location: Dubai, United Arab Emirates

Reports to: Regional Sales Manager

Working hours: Permanent, full-time, 40 hours per week

Salary: Competitive with attractive benefits

SUMMARY:

ANA Aviation Services (ANA) is part of the Network Aviation Group which is based in the UK. ANA Aviation Services are the General Sales Agents (GSA’s) for a variety of airlines operating in the United Arab Emirates.

Based in our Dubai office, the Customer Services and Reservations Agent is responsible for handling enquiries and reservations for airlines represented by our Companies in UAE and Oman, dealing efficiently with all operational and cargo matters. We require a flexible and dynamic individual with prior experience in the customer services or logistics industries.

KEY RELATIONSHIPS:

• Principal contacts: Sales team, Finance department UAE, external customers

PRINCIPAL ACCOUNTABILITIES:

The Customer Services & Reservations Agent is principally responsible for:

• Cargo bookings using various reservations systems;
• Post-flighting and generating flight files;
• Preparing build instructions for handling agents;
• Arranging trucking and handling;
• Assisting in Commercial Activities;
• Handling enquiries and quotations;
• General Administration;
• Cargo Tracing;
• Other reasonable work-related requests as directed by the Line Manager.

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

• Bachelor’s degree/post-graduate studies preferred in a relevant discipline.
• A background in a logistics/customer service environment would be ideal.
• Prior experience in reservations and cargo administration is an advantage.
• Airline experience preferred
• Team Working and Communication
  • Exceptional interpersonal skills with experience of interaction at all levels including clients, senior management and board level.
• Attention to Detail
  • A highly analytical eye for detail with tenacity and proactivity to ensure the highest levels of accuracy.
  • Efficiency and organisation in all responsibilities.
• Flexibility/Resilience
  • A flexible, proactive and resilient approach to work.
  • Dealing effectively with day-to-day responsibilities, often under time pressure.
• Integrity and Commitment
  • Ability to demonstrate a high level of integrity and work ethic
  • A can-do attitude with a keen willingness to learn and develop.
• IT skills
  • Good IT knowledge of Microsoft suite of programmes
  • Ability to perform & analyse mathematical calculations

We offer competitive remuneration commensurate with experience, skills and knowledge. This is an excellent opportunity to participate in a successful and growing global airfreight organization.

AN EQUAL OPPORTUNITIES EMPLOYER:

We aim to be an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown.

To apply for this exciting position please send your CV and cover letter to: dxb@network-airline.com

Job Title: Customer Services and Reservations Agent

Employed by: Network Airline Services B.V.

Location: Schiphol, The Netherlands

Reports to: Commercial Manager, The Netherlands

Salary: Competitive with attractive benefits

SUMMARY:

Network Airline Services B.V. (NAS B.V.) was registered in 2000 and is part of the Network Aviation Group which is based in the U.K.  NAS B.V. are the General Sales Agent (GSA’s) for a variety of airlines in The Netherlands.

NAS B.V. are an integral part of the brokering products of the group utilizing the services of 3^rd party carriers around the world. In addition, NAS B.V. are the European head office for continental Europe responsible for our NAS offices and GSAs.

The Customer Services and Reservations Agent is responsible for handling enquiries and reservations for airlines represented by our Company in the Netherlands. This role is to efficiently deal with all operational and cargo matters.

KEY RELATIONSHIPS:   

• Principal contacts: Commercial Director, EMEA, Operations Department, Commercial and Charter Sales team, Finance Department

PRINCIPAL ACCOUNTABILITIES:

The Customer Services & Reservations Agent is principally responsible for:

• Cargo bookings using various reservations systems.
• Post-flighting and generating flight files.
• Preparing build instructions for handling agents.
• Arranging trucking and handling.
• Assisting in Commercial Activities.
• Handling enquiries and quotations.
• General Administration.
• Cargo Tracing.
• Other reasonable work-related requests as directed by the Line Manager.

TARGETS:

• Increase revenue for The Netherlands
• Attract new clients for carriers while retaining existing partnerships

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

• Languages
  • Strong written and verbal communication skills in English & Dutch

• Planning & Organisation
  • Demonstrable effective prioritisation of tasks
  • Demonstrable sustained accuracy & precision in tasks

• IT skills
  • Good IT knowledge of Microsoft suite of programmes
  • Ability to perform & analyse mathematical calculations

• Team Working and Communication
  • Ability to work effectively as part of a team & individually/autonomously

• Attention to Detail
  • A highly analytical eye for detail with tenacity and proactivity.
  • Demonstrable efficiency and organisation in all responsibilities.

• Flexibility/Resilience
  • Ability to demonstrate flexibility when confronted by unforeseen work situations.
  • Ability to work under pressure.

• Integrity and Commitment
  • Ability to demonstrate a high level of integrity and work ethic.
  • Self-motivation with high energy and ability to demonstrate enthusiasm in all tasks.
  • Keen willingness for learning and self-development

• Ideally a background in a Logistics/Customer service environment. Prior experience of reservations and cargo administration an advantage.

WE OFFER:

• Competitive remuneration subject to skills, knowledge and experience
• Attractive benefits
• Participation in a successful and growing global airfreight organisation

To apply for this exciting position please send your CV to: personnel@network-airline.com