Summary:
Network Aviation Group heads up a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.
The Role:
The Customer Agent is not only there to do the bookings and update systems, they will be the first link between customers and the company as daily in direct contact with our suppliers and our customers. In addition, they will also be the link with our Sales Teams.
Key Responsibilities:
Operations:
Managed our operations for the airline represented:
- Creating flights in systems
- Book trucks when necessary
- Send Loading instructions to handling agent
- Checking if enough equipments on hand to make the flights etc
- Answer the duty phone and action urgent queries
Bookings
- Informed customers on services offered
- Make bookings on the required flights
- Update the customer data base
- Updating all systems for: bookings, confirmation and notes
Claims
- Creating and following claims as per airlines instructions and process.
Experience Needed:
- Bachelors degree (or equivalent) in a relevant area preferable
- Previous freight forwarding or cargo airline experience
- Advanced knowledge of programs such as excel, Power BI, SQL
Competencies/Behaviours:
Leading Business
- Is able to communicate between all offices whilst building relationships with all stakeholders
- Can work well and efficiently as part of a group
- Is able to manage stressful situations effectively and patiently
- Be proactive when necissary
Leading People
- Boundary-less collaboration
- Captures and shares collective experiences to improve future outcomes
- Proactively builds effective internal and external stakeholder relationships
- Drives, promotes and role models collaboration across functions and teams
- Is self-aware and listens actively to other viewpoints
- Communicates authentically, building trust and cohesion in team / with peers
- Respects and values differences and leverages different perspectives to improve business outcomes
- Empowers teams / peers with accountability
- Holds self and others to high standards of performance continuously raising the bar
- Is agile and remains curious
- Is the energy for others – focuses on what is possible; sets the pace and the bar high
- Stays curious to gather new insights, is willing to fail in the pursuit of stretch goals
- Learns from mistakes and adapts approach where appropriate.
Equal Opportunities:
We evaluate qualified applicants without regard to race, gender, age, disability, religion, belief, sexual orientation, marital status, or veteran status or any other status protected by law in the locations where Network Aviation or it’s associated companies operate.
***All applicants must already have unrestricted right to work in France.***
Why should you join Network Aviation?
In this role you will be part of our international innovative team and will be given the opportunity to learn and develop. In addition, our benefits package includes:
- Competitive salary
- Full Time role (35 hours)
- All business expenses paid
