Cargo Customer Service Specialist (Apprentice) – UK

About Us
Network Aviation Group heads up a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.

The Role
We are seeking a dedicated and detail-oriented Customer Services Agent to join our London Heathrow team. In this role, you’ll manage customer enquiries and cargo reservations for the airlines we represent. You’ll work closely with international colleagues, airlines, partners, handling agents, and transport providers to deliver top-tier service in the fast-paced air cargo sector.

Key Responsibilities

• Managing the bookings and customer service for our partners
• Ensuring cargo booking sheets are sent to the various carriers
• Working with agents
• Assisting partner products with daily flights, ensuring those booking sheets are sent for the allocation of the correct department
• Carry out bookings, resolving queries and check freight when required
• Assisting with the customer service team
• Carry out UK post flights on a daily basis and checking how the build up is being completed

Your Profile

• Strong communication and teamwork skills
• High attention to detail and accuracy
• Flexible and resilient in a dynamic environment
• Must be legally eligible to live and have unrestricted right to work in the United Kingdom
• Must live locally or be able to commute as the role is office based
• Available for 37.5 hours per week