Cargo Customer Service Specialist (Apprentice) – UK
About Us
Network Aviation Group heads up a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.
The Role
We are seeking a dedicated and detail-oriented Customer Services Agent to join our London Heathrow team. In this role, you’ll manage customer enquiries and cargo reservations for the airlines we represent. You’ll work closely with international colleagues, airlines, partners, handling agents, and transport providers to deliver top-tier service in the fast-paced air cargo sector.
Key Responsibilities
- Managing the bookings and customer service for our partners
- Ensuring cargo booking sheets are sent to the various carriers
- Working with agents
- Assisting partner products with daily flights, ensuring those booking sheets are sent for the allocation of the correct department
- Carry out bookings, resolving queries and check freight when required
- Assisting with the customer service team
- Carry out UK post flights on a daily basis and checking how the build up is being completed
Your Profile
- Strong communication and teamwork skills
- High attention to detail and accuracy
- Flexible and resilient in a dynamic environment
- Must be legally eligible to live and have unrestricted right to work in the United Kingdom
- Must live locally or be able to commute as the role is office based
- Available for 37.5 hours per week
Operations Officer – UK
We are not currently hiring for this role. If you would like to be considered for any future opportunities, please do apply and we will be in touch when this role becomes available.
Job Title: Operations Officer
Employed by: Network Airline Management
Location: Crawley, United Kingdom
Reports to: Operations Supervisor, Crawley
Working Hours: Shift work: 12h shifts, 2 days, 2 nights, 4 off.
Salary and Benefits: Competitive
About Us
Network Aviation Group consists of a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.
The Role
The Operations Officers make up the core of flight operations team and are essential to the smooth and efficient running of the operations department. From providing excellent customer service through to booking in and planning flights, the operations team are required to be flexible and dynamic and must portray a helpful and can-do attitude to our clients, suppliers and internal departments.
Key Responsibilities
- Providing 24/7 cover for all operational directions and queries
- Fully understanding mission requirements and setting up flights as required
- Implementing recovery plans in the event of delays, AOG’s etc
- Accurately complete company flight logs and post flight data
- Effectively contributing to procedures and other documents
- Working collaboratively with colleagues in Commercial and Customer Service teams to solve complex flight problems and find solutions
- Other reasonable work-related requests as directed by the Line Manager.
Your Profile
- Strong communication and teamwork skills
- High attention to detail and accuracy
- Flexible and resilient in a dynamic environment
- Must be legally eligible to live and have unrestricted right to work in the United Kingdom
- Must live locally or be able to commute as the role is office based
- Available for shift work (12 hour day and night shifts)