Cargo Customer Services Agent – UK
About Us
Network Aviation Group heads up a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.
The Role
We are seeking a dedicated and detail-oriented Customer Services Agent to join our London Heathrow team. In this role, you’ll manage customer enquiries and cargo reservations for the airlines we represent. You’ll work closely with international colleagues, airlines, partners, handling agents, and transport providers to deliver top-tier service in the fast-paced air cargo sector.
Key Responsibilities
- Managing the bookings and customer service for our partners
- Ensuring cargo booking sheets are sent to the various carriers
- Working with agents
- Assisting partner products with daily flights, ensuring those booking sheets are sent for the allocation of the correct department
- Carry out bookings, resolving queries and check freight when required
- Assisting with the customer service team
- Carry out UK post flights on a daily basis and checking how the build up is being completed
Your Profile
- Strong communication and teamwork skills
- High attention to detail and accuracy
- Flexible and resilient in a dynamic environment
- Must be legally eligible to live and have unrestricted right to work in the United Kingdom
- Must live locally or be able to commute as the role is office based
- Available for 37.5 hours per week
If the above position appeals to you please send your CV/resume with a cover letter to:
Verity-Ann Harper / HR Administrator / E-mail: careers@network-airline.com
Commercial Executive (Cargo Charters) – UK
About Us
Network Aviation Group heads up a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.
The Role
The Commercial Executive is responsible for quoting and overseeing ad-hoc charter & airfreight enquiries and flight management. The role will deal directly with the Company’s key clients and liaise closely with the Company’s in-house Operations department.
This position would suit a commercially minded and operationally aware individual, ideally with experience in the airline, airfreight, or logistics industries.
Key Responsibilities
- Production and reporting of key operational statistics and performance indicators where requested
- Direct client liaison where required to both internal and external clients/stakeholders representing the company in the appropriate manner
- Quoting for ad-hoc charter flights
- Liaising closely with key clients
- Flight Management
- Close coordination with Operations, Handling Agents and group overseas offices
- Processing flight paperwork and administration related to bookings
- Other reasonable work-related requests as directed by the Line Manager
Your Profile
- Strong communication and teamwork skills
- High attention to detail and accuracy
- Flexible and resilient in a dynamic environment
- Must be legally eligible to live and have unrestricted right to work in the United Kingdom
- Must live locally or be able to commute as the role is office based
- Available for 37.5 hours per week
If the above position appeals to you please send your CV/resume with a cover letter to:
Verity-Ann Harper / HR Administrator / E-mail: careers@network-airline.com
Finance Assistant – UK
About Us
Network Aviation Group heads up a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.
The Role
Working within the Treasury to conduct payment runs for several of the companies within the group, and keeping cashbooks for several companies within the group up to date. Assisting with covering our team in Dubai wherever necessary; responsibilities include assisting with Credit Checks and Applications and raising invoices for the Charters team. Assisting with any other duties that may be needed on an ad hoc basis.
Key Responsibilities
- Raising payments for supplier invoices each day for certain companies within the Group, helping to ensure that they are paid on time
- Posting the cashbooks for certain companies to ensure they are kept up to date
- Covering the team in Dubai when necessary and fulfilling these responsibilities
- Assisting with credit checks and applications
- Raising invoices
- Assisting Treasure Manager when required
Your Profile
- Strong communication and teamwork skills
- High attention to detail and accuracy
- Flexible and resilient in a dynamic environment
- Must be legally eligible to live and have unrestricted right to work in the United Kingdom
- Must live locally or be able to commute as the role is office based
- Available for 37.5 hours per week
If the above position appeals to you please send your CV/resume with a cover letter to:
Verity-Ann Harper / HR Administrator / E-mail: careers@network-airline.com
Operations Officer – UK
Job Title: Operations Officer
Employed by: Network Airline Management
Location: Crawley, United Kingdom
Reports to: Operations Supervisor, Crawley
Working Hours: Shift work: 12h shifts, 2 days, 2 nights, 4 off.
Salary and Benefits: Competitive
About Us
Network Aviation Group heads up a group of two dozen wholly owned and inter-related aviation businesses. Originally formed in 1985 the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft on a network of scheduled routes and charters throughout the world.
The Role
The Operations Officers make up the core of flight operations team and are essential to the smooth and efficient running of the operations department. From providing excellent customer service through to booking in and planning flights, the operations team are required to be flexible and dynamic and must portray a helpful and can-do attitude to our clients, suppliers and internal departments.
Key Responsibilities
- Providing 24/7 cover for all operational directions and queries
- Fully understanding mission requirements and setting up flights as required
- Implementing recovery plans in the event of delays, AOG’s etc
- Accurately complete company flight logs and post flight data
- Effectively contributing to procedures and other documents
- Working collaboratively with colleagues in Commercial and Customer Service teams to solve complex flight problems and find solutions
- Other reasonable work-related requests as directed by the Line Manager.
Your Profile
- Strong communication and teamwork skills
- High attention to detail and accuracy
- Flexible and resilient in a dynamic environment
- Must be legally eligible to live and have unrestricted right to work in the United Kingdom
- Must live locally or be able to commute as the role is office based
- Available for shift work (12 hour day and night shifts)
If the above position appeals to you, please email careers@network-airline.com with a copy of your CV and answers to the following questions:
- Why would you like to join us at Network Aviation Group?
- Do you have a genuine interest in Aviation? If so, where did this begin?
- Where are you currently living?