Commercial Ops Support & Planning Officer – UK

Job Title: Commercial Ops Support & Planning Officer
Employed by: Network Airline Management
Location: London Gatwick, United Kingdom
Reports To: Commercial Manager, Crawley
Working Hours: 37.5 hours per week, Monday to Friday, 09:00 – 17:30 with an hour break
Salary and Benefits: Competitive salary and bonus

Summary:

Established in 1985 in London, the Network Aviation Group now spans five continents. We offer a variety of sales and services to client airlines, as well as managing a fleet of freighter aircraft, together with partners and suppliers, on a network of scheduled routes and charters worldwide.

The Commercial Ops Support & Planning Officer will sit within the commercial department to act as a liaison between the commercial/charter team and the operations department.

This position would suit a commercially minded and operationally aware individual with previous commercial or operations experience ideally in the airline, airfreight, or logistics industries.

Principal Accountabilities:

The Commercial Ops Support & Planning Officer is principally responsible for:

• Liaising with charter customers for operational coordination;
• Gathering flight paperwork;
• Liaising with the Operations team for permit updates;
• Liaising with the Unit Load Device (ULD) Control Team;
• Co-ordinating cargo deliveries;
• Assisting the Commercial and Operations teams with long-term planning, maintenance planning, and Aircraft on Ground (AOG) recovery planning;
• Assisting with charter planning – sourcing maximum payloads, and checking operational possibilities at ad-hoc stations;
• Assisting the commercial team with Cargo Booking System entries;
• Assisting the commercial team with reviewing and approving ad-hoc invoices;
• Fuel policy management;
• Managing airport databases;
• Other reasonable work-related requests as directed by the Line Manager.

Required Skills, Experience and Competencies:

• Excellent operational knowledge in the air cargo industry.
• A demonstrable passion for customer service.

• Team Working and Communication.
  • Exceptional communication skills.
  • Demonstrable collaborative skills with internal and external stakeholders.
• Attention to Detail.
  • A highly analytical eye for detail with tenacity and proactivity to ensure the highest levels of accuracy.
  • Efficiency and organisation in all responsibilities.
• Flexibility/Resilience.
  • A flexible approach to working hours – the role will involve some out-of-hours work within a 24/7 business.
  • Dealing effectively with day-to-day responsibilities, often under time pressure.
  • Ability to manage multiple tasks simultaneously, and to prioritize where necessary.

• Integrity and Commitment
  • Ability to demonstrate a high level of integrity and work ethic.
  • A can-do attitude with a keen willingness to learn and develop.
• IT skills
  • Good IT knowledge of Microsoft suite of programmes.
  • Ability to perform & analyse mathematical calculations.

An Equal Opportunities Employer:

• This Organisation is an equal opportunities employer. Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

*** All applicants must already have unrestricted right to work in the United Kingdom. ***

To apply, please send your CV and a cover letter/email to: karl.english@network-airline.com

Job Title: Human Resources Administrator
Employed by: Network Aviation Group
Location: Crawley, United Kingdom
Reports to: HR Manager
Working Hours: Office-based, Monday to Friday, 37.5 hours per week
Salary and Benefits: Competitive salary and benefits package

Summary:

Network Aviation Group (NAG) heads up a group of two dozen wholly owned and interrelated aviation businesses, including Network Airline Services. Originally formed in 1985, the Group now spans five continents. We offer a variety of sales and services to client airlines and manage a fleet of freighter aircraft on a network of scheduled routes and charters worldwide.

The HR resources department manages the entire employee lifecycle from recruitment to retirement for all NAG offices worldwide, covering learning and development, company benefits, recruitment, payroll processing, updating and developing HR policies, overseeing performance management, supporting health and well-being and dealing with people-related concerns.

The HR administrator assists the HR manager with daily tasks such as payroll  & benefits administration, processing joiners and leavers, HR data systems, and documenting policies. The role of HR administrator also covers human resources functions, including recruiting, training and employee relations. This role would suit a junior HR professional seeking more exposure and broader experience in an international organisation.

Principal Accountabilities:

The HR Administrator will:

• Manage European, UK, South African and US payroll together with the HR Manager;
• Administer group benefits, including pensions, private medical, Life insurance, income protection and the group employee assistance programme;
• Be responsible for the administration of recruitment and induction, including arranging and attending interviews and following up with candidates and recruiters;
• Be responsible for leaver management administration;
• Assist the HR Manager with administration of learning & development for the group;
• Assist with the management and updating of data systems including the current leave management system (Whosoffice) and future/potential HR systems;
• Assist in updating and developing existing and new policies and procedures;
• Be the first point of contact for employee-related queries, escalating and following up on them where required, clarifying questions arising from company policies or procedures;
• Assist in researching global inflation trends on an annual basis to advise the HR Manager and the Board of Directors;
• Assist in the development of group performance management initiatives;
• Carry out other reasonable work-related requests as directed by the Line Manager.

Required Skills, Experience and Competencies:

• HR-related
  • Prior payroll experience is essential. International payroll exposure is an advantage;
  • Demonstrable experience as an HR assistant or HR administrator;
  • Knowledge of human resources and employment law an advantage;
  • CIPD level 3 certification an advantage;
• Team Working and Communication
  • Exceptional interpersonal skills, including active listening and demonstrable ability to work well with others;
  • Demonstrable ability to build trust at all levels.
• Attention to Detail/Organisation
  • Excellent analytical and problem-solving skills to achieve prompt resolution;
  • Excellent task and time management;
  • Efficiency and organisation in all responsibilities.
• Computing Skills
  • Proficiency in MS Office applications essential;
  • Experience in other HR systems an advantage;
  • Ability to critically analyse data and advise on trends is an advantage.
• Flexibility/Resilience
  • Dealing effectively with day-to-day responsibilities, often under time pressure;
  • Adaptability in the face of changing situations & priorities.

• Integrity and Commitment
  • Ability to demonstrate a high level of integrity and work ethic
  • A can-do attitude with a keen willingness to learn and develop.

An Equal Opportunities Employer:

• This Organisation is an equal opportunities employer. Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

***All applicants must have unrestricted right to work in the United Kingdom.***

To apply, please send your CV and a cover letter/email to: karl.english@network-airline.com